Exceptions require approval and should be routed through the visitor liaison. Exceptions may be made for:

  • Cognitive impairment or physical limitations
  • Medical necessity or special assistance as determined by staff
  • Discharge education requiring face-to-face at bedside
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All visitors must adhere to the following: 

  • All visitors are required to wear a mask. If visitors do not have a mask or do not have an appropriate mask, we will provide you with one. Face masks with valves and face masks that are deemed offensive are not permitted at Carilion facilities. 
  • Visitors will be screened when they arrive. Anyone who is sick may not visit patients in our facilities. If an outpatient surgery visitor fails screening, the surgery may be rescheduled. 
  • Except for certain situations (listed below), all visitors must be over age 18. 
  • Visiting hours are from 9 a.m. to 9 p.m. Please do not enter the hospital before 9 a.m. or gather outside of entrances. Specific units may establish alternate hours. Speak with your loved one’s care team for special visitation opportunities if you’re unable to visit in person.

While visiting a patient, we expect visitors to take the following precautions: 

  • Proceed directly to the patient room and directly to the exit upon leaving. 
  • Bring your own food or use the vending machines. Cafeterias are for employees only at this time.
  • Remain in patient rooms unless instructed by staff. 
  • Use the bathroom facilities in the patient room you’re visiting.
  • Practice social distancing and remain six feet from patients when possible.  

Clergy and religious leaders may visit non-COVID patients and must:

  • Visit only during visiting hours of 9 a.m. to 9 p.m.
  • Limit the visit to no longer than one hour.
  • Wear a mask, pass screening and follow all necessary PPE and social distancing guidelines.
  • Understand that these guidelines are subject to change based on community risk level.
  • See End of Life Patients section for visitation for COVID positive patients.

Please refer to the tabs at the left for specific visitation guidelines.

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Visitation Guidelines
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Adults

  • No visitors are allowed, except for end-of-life care, medical necessity and patients in labor.
  • Visitors must be the same person throughout the duration of the stay except at end of life.
  • Request for exceptions should be routed through the visitor liaison.

Pediatrics

  • Two parents or guardians may be present; must stay with the patient in their room throughout the patient’s stay.
  • Neonatal ICU policies for confirmed or suspected COVID-19 may vary. Please check with your care team's leadership for more information.
  • Request for exceptions should be routed through the visitor liaison.
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Confirmed or Suspected COVID-19 Patients
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COVID-19 Patients
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  • No visitors are allowed, except for end of life care, medical necessity and patients in labor.
  • Visitors must be the same person throughout the duration of the stay except at end of life.
  • Request for exceptions should be routed through the visitor liaison.
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Immunocompromised Patients (as determined by the clinical care team)
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Shared spaces include semi-private rooms, bays and waiting rooms.

  • No visitors are allowed except for end-of-life care and medical necessity.
  • Exceptions will be made to allow two visitors, one at a time, in semi-private rooms for some facilities where private rooms are not as accessible.  
  • Requests for exceptions should be routed through the visitor liaison.
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Shared Spaces
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  • One visitor can be with the patient until the patient is taken into prep, provided there is enough space for physical distancing.
  • Once the patient is taken into the prep area, the visitor may be required to leave until the clinical care team contacts the visitor to join the patient in an inpatient room.
  • Two visitors may be allowed once the patient is in the room.
  • Request for exceptions should be routed through the visitor liaison.
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Surgery or Procedure Requiring Sedation or Anesthesia
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  • Patients in private rooms may have two designated visitors for adults.
  • Pediatric patients may have two designated visitors.
  • Requests for exceptions should be routed through the visitor liaison.
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Emergency Department Patients
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Emergency Department Patients
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  • Two visitors will be permitted for labor, delivery and duration of birth parent’s hospital stay. 
  • One visitor is allowed in the operating room during surgical delivery.
  • Requests for exceptions should be routed through the visitor liaison.
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Obstetrics/Labor and Delivery Patients
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  • Two designated visitors over age 18 (must be members of the family). This applies to inpatient, all surgeries and procedures, and emergency department visits.
  • Refer to the confirmed or suspected COVID-19 section for guidelines.
  • Requests for exceptions should be routed through the visitor liaison.
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Pediatric Patients
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  • Two parents/guardians may visit and both be present at the bedside.
  • Requests for exceptions should be routed through the visitor liaison.
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Neonatal Intensive Care Unit (NICU) Patients
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  • One visitor over age 18 per day.
  • Pediatric patients may have two visitors per day (minors are permitted with an adult).
  • Requests for exceptions should be routed through the visitor liaison.
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Behavioral Health Patients
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  • Up to four visitors at the bedside at the same time; visitors may switch out throughout the day.
  • Religious leaders who perform end of life rituals or customs that cannot be conducted by Carilion Chaplains may visit patients for end of life care. This is coordinated by Carilion Chaplaincy Services.
  • Requests for exceptions should be routed through the visitor liaison.

(This applies to all End of Life Patients, including COVID positive.)

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End of Life Patients
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  • Two visitors per day at the same time.
  • For semi-private rooms, exceptions will be made to allow two visitors, one at a time, for some facilities where private rooms are not as accessible.  
  • Requests for exceptions should be routed through the visitor liaison.
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All Other Adult Inpatients
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How To Stay Connected If You Can't Visit

If you can’t visit in person, you can stay closely connected to your loved ones through virtual means, including Skype, FaceTime and phone. 

Virtual visitation liaisons are on hand in certain inpatient units where visitation is not allowed, to arrange video calls with loved ones on behalf of patients when appropriate. If you are interested in virtual visitation, please ask the nursing staff. To minimize exposure, COVID-19 care units have dedicated iPads that are used only in those locations. 

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How To Stay Connected If You Can't Visit
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Access to all of our clinical facilities is restricted by closing certain entrances and limiting visitors. Here’s a map showing all entrances that remain open. 

Valet parking is limited at this time to help prevent the spread of disease.

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Limit on Personal Items and Food

We ask that personal items and food not be dropped off for patients or employees at any of our hospitals or facilities at this time.

Instead of giving personal items and food, the best way to support our health care workers and patients affected by the coronavirus is to contribute to the Carilion Clinic Foundation’s COVID-19 Support Fund. The fund was created in response to our community’s desire to offer support during the pandemic. The Foundation will use the fund to purchase needed supplies, nutritional meals, snacks and more for our staff and patients.

Thank you for your support and for helping us protect our patients and our staff!

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Limit on Personal Items and Food
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